Business Analyst

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We want to be the leaders in new technology that transforms coffee experiences. At the heart of this is our coffee technology hub in Sofia, developing fresh solutions and reimagining the future of coffee to make greatness every day.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Business Analyst you’ll help make greatness every day too.

You’ll be responsible for analyzing business processes and identifying growth opportunities to drive innovation and maximize profitability. You’ll be instrumental in working closely with business areas to identify and plan specifically both data & integration-focused projects. You will be a critical member of our team, delivering impactful and innovative technology solutions that support business growth and improve the customer experience.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Life, Accident & Disability Insurance
• Healthcare Benefits for you and your dependents
• Preferential rates on a Multisport Card for you and the family

We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

• Requirement gathering and analysis: working with stakeholders to understand their business needs and developing requirements specifications that drive technology solutions.
• Stakeholder management: Communicating with stakeholders at all levels, including technical and non-technical, to build relationships and ensure solutions are aligned with business objectives.
• Solution design and development: working with technology teams to design and develop solutions that meet business requirements, including process design and system specifications.
• Testing and validation: Ensuring that solutions are tested and validated to meet business requirements.
• Supporting the wider project activity with planning, budgeting, risk management, and delivery management. There may be opportunities to take the lead on delivering some projects.

Who you are

It’s your unique ingredients we’re interested in:

• Demonstrable experience in delivering across data-focused projects, data platforms and integrations. Experience with data warehousing and similar would be advantageous.
• Analytical thinking and problem solving with an exceptional attention to detail
• Excellent communication, collaboration and stakeholder management skills
• Experienced in requirements gathering and management, with the ability to work effectively with diverse, global teams
• A level of relevant technical knowledge in relevant industries and technologies

Location – Sofia – Hybrid

The role will be hybrid model with the expectation of being in the Sofia office 2-3 days per week as required.