Technical Support Professional with Italian or Swedish (and English)

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio comprises XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do and achieve with video.

Our video technology empowers people, businesses and societies; ultimately, it’s all about people for us, as expressed in our People First mindset. People-first is characterized by principles of freedom, inclusion, and a strong sense of togetherness.

At Milestone we always consider our employees, partners and communities in how we work, develop our products and do business.

You will be part of:

Milestone Technical Support is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally.

What you will do on a typical day at Milestone:

Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.

You will deliver reliable technical support to Milestone Business Partners and empower the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.

What we expect:

• Education: Bachelors in computer science, IT, or related field.
• Experience: 3+ years in technical support for external clients.
• Languages:Fluent in English and Italian or Swedish (written & verbal).
• Technical Skills:
  • Microsoft Windows OS & related technologies
  • IP networking & troubleshooting
  • Storage technologies (JBOD, RAID, SAN, NAS, Cloud)
  • SQL Express Management Studio (preferred)
• Soft Skills & Personal Attributes
  • Strong communicator with sharp analytical thinking
  • Calm, clear, and friendly under pressure
  • Positive, solution-oriented, and resilient
  • Confident, persistent, and results-driven
  • Open-minded and collaborative; values knowledge sharing
  • Receptive to feedback and committed to growth
  • Skilled in conflict resolution and customer recovery
  • Self-motivated and eager to advance in technical support
  • Effective both independently and in team settings
  • Key traits: multitasker, polite, articulate, positive, and approachable

Customer Experience Skills

• Deliver positive customer experiences in every interaction.
• Resolve requests and complaints by analysing situations and leveraging support resources.
• Act as a liaison between customers and Technical Support; escalate cases when needed.
• Accurately document all case-related communication and files in the support system.
• Provide timely, accurate updates to customers and internal stakeholders.
• Continuously build knowledge of Milestone products and support procedures.

Milestone Bulgaria People-First Benefits:

• Hybrid-friendly / flexible way of working
• 25 days’ vacation
• Employer covered luxury health and dental packages
• Best Doctors Insurance
• Public transport card sponsored by us or parking place
• Compliments gift card
• Food vouchers
• Multisport card covered by employer
• Employee Assistance Program supporting mental health with Mindromeda

Want to hear more? 

If you want to take on this exciting challenge and to become part of our fast-growing technology company, apply now by submitting your application and CV!

All candidates must have an EU work permit visa.

If you apply for this position a personal profile will be created for you in Milestone’s recruitment software system as part of the application process. You will be notified by email with further details.