French-Speaking, IT Tech Support Engineer

With 15+ years of experience in IT, global partners, and clients, Energize Global Services Bulgaria (EGS) is a solid, leading-edge Technology Company focused on delivering software services and products for the Banking and Financial Management Industry. We specialize in developing Banking Systems, payment solutions, and other large applications.

Job Description

Join our dynamic support team! We’re looking for a skilled IT Tech Support Engineer fluent in French (MANDATORY) with solid hands-on experience in operating systems.

The ideal candidate will be comfortable navigating both environments to diagnose, troubleshoot, and resolve end-user issues efficiently.

Familiarity with CRM tools is essential, as you’ll be expected to manage support tickets and maintain detailed user interaction logs.

Key Responsibilities:

• Provide first and second-line technical support to end-users across systems.
• Troubleshoot and resolve issues related to desktop environments, operating systems, software applications, hardware, and basic networking.
• Document issues, solutions, and user interactions thoroughly in the CRM and ticketing system.
• Manage and track support tickets to ensure timely resolution and proper closure.
• Escalate unresolved or complex issues to the appropriate technical teams and follow up to ensure resolution.
• Maintain a high level of customer service and professionalism in all interactions.
• Participate in system maintenance tasks, updates, and IT inventory documentation as needed.

Requirements:

• Fluent in French (mandatory) – must be able to communicate effortlessly with French-speaking users.
• Proven hands-on experience with Windows and Linux operating systems (troubleshooting, configuration, user support).
• Familiarity with CRM
• Ability to work independently
• Excellent interpersonal and communication skills (written and verbal).
• Customer-focused attitude with a commitment to delivering high-quality support

Why Join Us?

• Opportunity to work in a fast-paced, multicultural environment – Hybrid model.
• Growth and learning opportunities in a dynamic IT team.
• Food and Gift vouchers
• Additional Health Insurance