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Accenture Bulgaria

Customer Service Representative with German (Business clients)

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Plovdiv - Customer Support Plovdiv

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Customer Support 55
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    Tech Stack / Requirements

    Job Description

    • Process mainly outbound calls with business customers;
    • Interact with customers via phone and email;
    • Educate customers how to upgrade their accounts;
    • Processing client’s data;
    • In doing the above, follow detailed instructions as outlined in company documents;
    • For service level agreement in jeopardy, follow established escalation rules.

    Qualification

    Requirements:

    • Fluency in German;
    • Good level of English;
    • Previous customer service experience is a strong advantage;
    • Тeam player across boarders;
    • Attention to detail and accuracy;
    • Ability to adapt to changing processes and strategy;
    • Strong communication and interpersonal skills;
    • Good time management skills;
    • Results-driver with action orientation.

    Additional Information

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

    Submit your application