Senior SRENOC Engineer

Ciklum is looking for a Senior SRENOC Engineer to join our team full-time in Bulgaria.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior SRENOC Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Understand and analyze customers’ problems and find appropriate, acceptable solutions
• Interfaces directly with customers at different stages of the problem resolution process, including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution
• Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting
• Back-up management, completion, verification and restoration
• Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers
• Thoroughly documents all issues and develops and reviews content for the knowledge base. Help develop and implement web-based support initiatives, including knowledge bases, technical and modeling techniques and documentation
• Provides direction, support and guidance in line with individuals’ skills and abilities
• Service Desk Management, Incident Management and Monitoring
• Email, voice and conference communication with customers
• 24/7 availability or on-call after business hours (voluntary)

Requirements:

• Hands-on experience in installation and configuration of Linux operating systems, setup and operation of TCP/IP networking
• Strong Knowledge of Network protocols, architecture, design, and configuration
• Knowledge regarding at least one of the following vendor products: Cisco, Juniper, Palo Alto Networks, F5, VMWare OR Public Cloud networking
• Must have a passion for troubleshooting client problems and satisfying customer needs. Strong ability to research, diagnose, troubleshoot and identify solutions to resolve system issues
• Strong ability to combine monitoring functions and other ongoing processes
• Logging & Monitoring tools, e.g., Prometheus, Grafana, ELK, DataDog, NewRelic, Graylog etc.
• Understanding support procedures for proper reporting, escalation and follow-up is a MUST
• Experience at least in one of the Public Clouds (AWS, GCP, Azure, OCI)
• Solves performance and security issues
• Extends infrastructure components in established cloud computing providers
• Should be able to build/optimise supportsre processes together with the team
• Excellent English (both written and speaking skills are required)

Desirable:

• Cisco CCNA/CCNP certification
• Public cloud certification (AWS, GCP, Azure), CKA Certification
• Kubernetes experience
• API
• B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

Personal skills:

• Customer-focused and team oriented; Service-oriented with a desire to help people
• Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic
• Push the matter through
• Excellent interpersonal skills
• Exceptional attention to detail, reliable, stress-resistant
• Able to plan your own time. Responsible, initiative, multitasking, self-organized, eager to learn

What’s in it for you?

• Regular salary reviews based on performance
• Corporate events: webinars, offline parties, and meetups
• Internal Mobility Program
• Tailored education path (including full access to Udemy, certifications, etc.)
• 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days
• Additional health insurance
• 100% company-covered Multisport card, with discounts available for family members

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center.

Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn.

Explore, empower, engineer with Ciklum!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.