Customer Success Representative

The cleversoft Group is a leading provider of cloud-based RegTech solutions for the financial services industry. Headquartered in Munich and with offices worldwide, we support over 1,000 financial institutions in optimizing advisory, compliance and regulatory processes through fully digital end-to-end solutions and AI-based financial crime prevention. 

Are you ready to break new ground with us? Then join our Customer Success Team as a Customer Success Representative in our Sofia office.

Requirements:

Are you experienced in supporting clients and helping them achieve lasting value? Do you have a background in economics, finance, or IT and strong organization and documentation skills? Join our growing team as a Customer Success Representative, where you’ll play a key role in ensuring our clients receive exceptional support and value from our solutions.

• Bachelor’s degree in Economics, Finance, IT, or a related field.
• Proven experience in a customer success or client-facing support role.
• Strong documentation and organizational skills, with the ability to maintain accurate records and process information efficiently.
• Experience managing task queues and balancing workload priorities is a strong plus.
• Working knowledge of Microsoft Excel (e.g. basic formula’s and tables).
• Excellent communication (written) and interpersonal skills.
• Fluency in English, written and spoken.
• Eagerness to learn, adapt, and grow in a dynamic, team-oriented environment.

Responsibilities:

In your role you will support clients with their questions about our regulatory solutions, whether this is regarding our software (where Microsoft Excel is frequently used), regulatory inquiries or other service-related requests. Furthermore: 

• Provide customer support during business hours: tracking and follow up of all incoming requests, provide first line support. 
• Troubleshooting and resolving issues in a professional and timely manner: customer communication, investigation and problem solving. 
• Follow-up requests with colleagues (second/third line) and escalate if needed. 
• Collaboration with the product team and your team members. 
• Maintain proper documentation regarding FAQ’s and our services. 

We offer:

• Motivating and responsible work in an international company.
• Working in a team of enthusiastic professionals, in a pleasant working environment.
• Opportunity to work with state-of-the-art technologies, in a digital cloud-based environment, collaborating with the team anytime and from anywhere.
• Project and teamwork providing cross-field experience.
• 25 paid vacation days annually.
• Hybrid working model allowing you flexible working hours and up to 50% work from home.
• Opportunities for training, customer engagement, and conference participations.
• Interview process with your future teammates.
• Possibility for high impact and fast personal growth.
• Competitive salary + employee benefits, e.g., a sports card, additional medical insurance, etc. 

cleversoft is an equal opportunity employer. We do not discriminate against any applicant or employee based on gender, sexual orientation, race, religion, belief, disability, or any other legally protected characteristic. We are committed to hiring the best candidates for our positions, regardless of these factors.