Application Support Administrator

About the job

We are currently looking to fill in the position of Application Support Administrator to join our team situated in Sofia.

Main responsibilities for the position:

• Ensures 2nd or 3rd level support for the business-related applications in the bank for which is responsible;
• Monitor the software application, and document and analyze problems;
• Ensures stable operational environment of the all business applications;
• Ensures the smooth and continuous availability of the applications according the agreed SLA for them and achieve the KPIs on team level;
• Work on IT problems and perform the respective impact analysis, root cause analysis and recommend solutions and workarounds wherever is needed;
• Update application configuration as needed to meet the business requirements.

Required Qualification:

• University degree in Information technologies, Mathematics, Computer science or other technical specialty;
• Technical knowledge in SQL, PL/SQL, Oracle DB, Integrations – SOAP and REST services, MQs;
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications;
• Previous experience in system and business analyzes or technical support;
• Knowledge of banking business area would be a plus;
• Experience with REMEDY, ServiceNow, TFS and other similar tools could be a plus;
• Ability to work on shifts;
• Ability to learn new content areas and new skills quickly;
• Ability to multitask in a fast paced environment;
• English language.

We offer:

• Christmas payment;
• Food vouchers;
• Work from home options;
• Holiday leave for birthday;
• Preferential terms of loans;
• Corporate recreational facilities;
• Additional health and life insurance;
• MultiSport cards and fitness centers in our Head Offices and more.

At UniCredit, we explore bold, innovative ideas, delivering products and solutions that enable people to live more successful and fulfilling lives. Our ambition is to be the Bank for Europe’s future – and we look for people who are willing to walk with us in this direction.
Our business creates investments, resources, and new opportunities that drive our employees’ growth by providing a unique and dynamic professional journey. We want you to bring your talents and strengths to the team and create a meaningful career that gives back as much as you achieve.

We believe great work comes from a great work environment and a strong set of values. We put our values of Integrity, Ownership and Caring at the heart of our decision-making and everything we do. They play a fundamental role in allowing us to unlock our potential and amount to our Purpose: to empower communities to progress.

We are building a global team of motivated people who want to change the way we do banking and bring real benefits to our clients.
If you are a curious, ambitious, and results-driven individual looking to make a difference, we would love to meet you!

Only shortlisted candidates will be invited!

The submission of personal data is voluntary. “UniCredit Consumer Financing” EAD, in its role of data controller, guarantees that appropriate safeguards will be implemented in the processing of your data during the recruitment process and safe-keeping will be in compliance with the provisions of applicable legislation.