Senior Business Analyst

Job Description

Accenture is a global professional services company combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 200+ countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Our Intelligent Operations specializes in insurance, digital inside sales, and compliance as a service. What is ‘Intelligent Operations’? It means applying a strategic approach to advance companies’ operating models. It’s about transforming the business through technology, processes and people.

We are looking for Senior Business Analyst who will oversee capacity planning and headcount requirements to meet forecast needs, achieving business targets, optimizing efficiency, and managing costs. This position requires effective collaboration and communication with various stakeholders regarding forecast data and future headcount plans and requirements.

Roles and Responsibilities:

• Manage capacity planning and headcount to meet forecast requirements, business targets, and optimize efficiency and costs.
• Communicate effectively with stakeholders for forecast data and headcount plans.
• Assess capacity, calculate required headcount, analyze workflows, identify inefficiencies, and suggest improvements.
• Balance headcount across accounts, using data analytics to provide actionable insights.
• Communicate plans and forecasts, share capacity views, and drive improvement initiatives to optimize capacity and ROI.
• Identify and recommend solutions based on staffing analysis and projections. Work with the planning team on budget assumptions, analyze shrinkage, and provide efficiency measures.
• Analyze forecasts and headcount movement to drive resource strategy decisions, prepare reports, and support users of the forecasts.
• Collaborate with departments to gather information, build relationships with stakeholders, stay updated with planning techniques, and benchmark capacity activities.
• Identify areas for improvement and communicate with teams to solve problems and generate ideas.

Qualification

Skills and Specifications:​

• Effective communication, presentation and negotiation skills
• Ability to adapt to changing project scopes, priorities, and timelines while remaining focused on delivering quality outcomes
• Understanding of business processes, workflows, and industry specific knowledge to align solutions with organizational goals and strategies
• Managing relationships and expectations among diverse stakeholders
• Problem solvin
• Expertise in gathering, documenting business requirements, creating functional specifications and user stories
• Capability to identify issues, evaluate alternatives and propose innovative solutions to address business challenges
• Familiar with business analysis tools, data analysis software and an understanding of software development methodologies Agile, Waterfall, etc.

Education and Qualifications:

• 3+ years of experience in the field
• English C1, German B1
• Statistics and forecasting knowledge
• Very good command of MS applications: Excel (pivot table creation, usage of advanced functions & formulas, etc.), PowerPoint, SharePoint, Power BI
• Knowledge in tools: Citrix Tool, SharePoint

Just a part of the reasons to bring your career here:

• 25 days annual holiday
• Opportunities for career progression
• Hybrid workplace
• Flexible benefits
• Home office equipment
• Options to buy company shares
• Luxury health &dental Insurance
• Food Vouchers
• Multisport cards
• Employee assistance program
• Bonus for special occasions
• Free language courses

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.