Site Reliability Engineer

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

What you will do:

The Site Reliability Engineer takes care of the uptime of Experian Platforms Software: ExperianOne – Experian’s Cloud SaaS offering for Decision Analytics and Fraud specific platforms.

In this role you will report to the Site Reliability Engineering Manager.

• Spot problems, areas for improvement, and performance bottlenecks.
• Partner with development teams or equivalent to improve services through rigorous testing and release procedures.
• Run the production environment by monitoring availability and taking a view of system health.
• Make monitoring and alerting notify on symptoms and not on outages.
• Efficiently triage issues and find owners for problem resolution.
• Identify and resolve root causes, replacing manual steps with sustainable solutions.
• Lead and supports coordinated incident response to restore service availability.
• Write complex queries using various tools.
• Maintain strong relationships with other members of the Regional SRE teams and also with Global SRE team around the globe.
• Collaborate with colleagues and third parties who support backing applications.
• Collaborate with developers, security and architects to build and improve maintainable solutions.
• Maintaining the systems – edge cases, failure modes, behaviours, specific implementations.

Oncall duty during daytime on weekends once a month or less.

What you are expected to bring:

• Excellent level of English with colleagues across the globe.
• 1+ years of experience as a Site reliability engineer.
• Written and verbal fluency in English.
• Working across boundaries – geographically, teams, language and cultural .
• Quickly adapts to new tools, frameworks, and methodologies through hands-on experimentation and learning.
• Cloud aware – you understand how cloud technologies differ from other technical approaches and are able to explain these to others.

• Understanding of Kubernetes, Infrastructure as Code, High availability principles
• Direct experience of supporting complex, highly scaled systems in production
• Linux knowledge, troubleshooting and predicting issues in advance.
• Networking, troubleshooting and monitoring.
• Cloud Native application designs for scalability and resilience.
• Incident Management and co-ordination, Blameless PIRs
• Kubernetes, EKS, Splunk, Dynatrace, Thousand Eyes, ServiceNow, Jira, Jenkins, Python.
• Java, Cassandra, Redis, Apigee, Okta, Postgres, AWS/Azure/GCP.
• Infrastructure as Code, Git Ops.

What you will get:

• Personal Development – career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment – excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance – 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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