IT Support Specialist

We are looking for an IT Support Specialist to join one of our teams – the IT Service Desk.

As part of a hands-on and solution-driven internal IT service Desk team, you will primarily support our colleagues across the company by helping them stay productive and solving their day-to-day technical challenges. You will also assist in maintaining and improving IT systems and services across the organisation. We’re looking for a motivated and technically curious individual, whether you’re early in your IT career or already have hands-on experience in support environments.

YOUR DAILY CHALLENGES

• Provide technical support to our colleagues working with Windows, macOS, and Linux environments.
• Install, configure, and maintain laptops, peripherals, printers, and business applications.
• Respond to service desk tickets and resolve issues efficiently and with attention to detail.
• Assist in managing user accounts in Active Directory, Microsoft 365, and other internal platforms.
• Support basic network troubleshooting (VPN, DNS, Wi-Fi, LAN).
• Help document support procedures and maintain internal knowledge bases.
• Support onboarding and offboarding activities (equipment setup, accounts, permissions).
• Collaborate with other IT teams on system improvements and security hygiene.

OUR EXPECTATIONS

• Interest in IT support and eagerness to grow in the field.
• Basic knowledge of Windows and/or macOS environments.
• Familiarity with Microsoft 365 tools and willingness to learn more (Teams, SharePoint, Outlook).
• Problem-solving mindset and good communication skills.
• Ability to work both independently and as part of a team.
• Motivation to take ownership of tasks and deliver reliable results.
• Bachelor’s degree in computer science studies
• Working level of English (written and spoken).

CONSIDERED A PLUS

• Any hands-on experience with IT support (internships, university labs, personal projects, or entry-level jobs).
• Experience in supporting hybrid or remote work environments.
• Familiarity with ITSM tools like Jira Service Management or similar.
• Any certification in IT or technical support will be considered an advantage.

WHAT YOU WILL GET

• Opportunity to work on a meaningful product and leave your impact on the whole company;
• A supportive environment to express your ideas and challenge you to be your best;
• An organisational culture that stimulates informal relationships and open communication;
• Access to conferences, internal and external training and self-learning systems;
• Opportunity to shape your role and contribution to the organisation;
• A variety of choices for internal events & activities to bond with other colleagues within the organisation;
• Great benefits and financial package.

Nemetschek Bulgaria is a leading software development company in Eastern Europe. We boast 25+ years of experience in driving innovation in different business areas. With over 450 professionals on board who are committed to leveraging our clients’ performance, all our customers associate our name with a reliable worldwide partner.

We are looking for people with creative minds and enthusiasm to join us in developing what’s new, what’s next and what best serves our customers’ needs.

We’ll be happy to welcome you to our team!