Technical Delivery Manager (Dynamics 365)

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We want to be the leaders in new technology that transforms coffee experiences. At the heart of this is our coffee technology hub in Sofia, developing fresh solutions and reimagining the future of coffee to make greatness every day.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Technical Delivery Manager you’ll help make greatness every day too.

The Technical Delivery Manager will play a pivotal role in leading the team who are accountable for the critical Microsoft Dynamics 365 platform. They will oversee the day-to -day operation and optimisation of Dynamics 365. This role requires a deep technical understanding of the platform, in particular Finance and Operations (F&O) as well as the ability to lead and inspire an internal team and coordinate with our Managed Service Provider (MSP)

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

● Life, Accident & Disability Insurance

● Healthcare Benefits for you and your dependents

● Preferential rates on a Multisport Card for you and the family

We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Technical Delivery Manager is your chance to join our exciting hub in Sofia – which means you’ll be:

● being the expert in D365 F&O with an understanding of Customer Engagement (CE), release processes and integrations

● managing incremental delivery against key business and technology outcomes with an eye on our longer term plans and strategy

● ensuring our estate is safe and secure and all incidents are managed in line with Costa policy while harnessing innovation and process improvement

● managing and delighting key business and technology stakeholders

● leading a motivated team, making sure there is a clear iterative plan to work towards

● proactively managing dependencies and risks, overcoming obstacles and getting the best value against constraints and risks

Who you are

It’s your unique ingredients we’re interested in:

• Microsoft Dynamics 365 F&O – System Admin

• Working knowledge of the Dynamics 365 landscape and system integrations

• SaaS and PaaS support activities

• Understanding of agile methodologies and theories with the ability to take the lead on implementing these

• Outstanding problem-solving and investigation skills in a complex networked organisation with the ability to balance cost and risk

• Excellent interpersonal and communication skills across all levels with experience working cross culturally (namely India, Bulgaria and UK)

Location – Sofia – Hybrid

The role will be hybrid model with the expectation of being in the Sofia office 2-3 days per week as required. Some international travel may also be required occasionally to UK.