Network Support Engineer

Are you a skilled Network Technology Expert looking for an exciting new opportunity? Do you desire a workplace where you can thrive – not just as an employee but as a whole person? Do you want to truly get the “Work in good company“ feeling?

That’s the way we

Treat each other.

Operate and do our job.

Strive to impact our community positively.

We are Telelink Business Services – a leading system integrator and end-to-end IT services provider in Bulgaria. Our passion is to help companies function better, faster, smarter, and realize their full potential in the digital world. We have offices in 11 countries in South-Eastern Europe, a team of 350+ people, 200 clients and projects in 40+ countries.

We are constantly growing and developing, and the next step is to welcome a new star to join the team as

Network Support Engineer

Position highlights:

You will be responsible for delivering prompt and proficient high-level technical support to medium and large-sized clients through various channels. You will address a wide range of IT-related inquiries using established diagnostic procedures, ensuring the smooth operation of clients’ IT infrastructure. You will serve as a direct point of contact for clients seeking complex technical assistance and will play a key role in maintaining customer satisfaction and productivity.

Taking this role,

You will have the opportunity to:

• Provide timely and professional technical support to clients via phone, email, or ticketing system, resolving complex hardware, software, network, and other IT-related inquiries from clients.
• Participate in rotating weekly standby shifts for handling P1/P2 severity cases.
• Prioritize and manage incidents based on urgency and impact on client operations, following established procedures for incident escalation and resolution.
• Conduct regular system checks, diagnostics, and analyses to ensure operational efficiency.
• Contribute to the creation and maintenance of technical documentation, user guides, and knowledge articles.
• Collaborate with cross-functional technical teams to ensure client infrastructure reliability.
• Act as a direct technical point of contact for medium and large-sized customers, fostering robust client relationships through exceptional service and a deep understanding of their IT environments.
• Assist in monitoring client networks, systems, and applications for potential issues.
• Share best practices and innovative ideas to improve processes and tools.
• Identify opportunities to add services or products that meet clients’ needs.
• Act as technical lead for lower level engineers.

What You Bring:

• University or high school diploma or equivalent.
• 3+ years of working experience in the area of System Integration/Networking, Operational Support, Enterprise, or Telecom environments.
• Experience in projects for design, deployment, or support of medium and large networks. – Relevant certifications are an advantage.
• Experience with one or more: Cisco Networking Solutions (SD-WAN, SD-Access, Enterprise Network Security, Wireless, etc.), Palo Alto, Checkpoint, or any other relevant certifications/trainings would be considered as an advantage
• Technical expertise combined with clear communication skills and approach to customers and engineers.
• CCNA certification
• Any CCNP would be an advantage
• Strong problem-solving skills and a proactive approach to technical challenges.
• Organizational and prioritizing skills.
• Team spirit and ability to lead when required.
•  Self-motivation, resourceful and proactive personality.
• Proficiency in the English language, both written and verbal.

What We Offer:

• Innovation: Be part of a team that thrives on staying ahead of the curve in the ever-evolving field of technologies.
• Collaboration: Create and drive a community around you.
• Continuous Learning and Career Upskilling Opportunities.
• A pleasant and diverse environment.
• Flexibility and Hybrid Working Model.
• Competitive remuneration package.
• Additional social and medical benefits.
• Various events, team building, and social activities.
• Performance-based Bonus Scheme.

Would you like to join?

The Role gives a unique opportunity to be someone recognizable and extremely valuable, to engage and inspire others.

The People you work with will make all the difference in your job satisfaction and your ability to grow and learn.

The Work you do will be more than just a paycheck or a task list, but a meaningful pursuit that aligns with your personal values and more importantly, fulfills your sense of accomplishment.

The Company’s Impact on many communities will make you feel proud to be associated with our brand.

If you’re ready to take your career to the next level, apply now! We`re looking forward to reviewing your application.

Secure your future with TBS. Apply today!

Please be informed that Telelink Business Services acts as a data controller with regard to the information provided by you in connection with your application. We inform you that applicants’ personal data, provided on a voluntary basis, will be processed by Telelink Business Services solely for the purposes of employment selection and recruitment. For more information on how Telelink Business Services handles your personal data – including rights you may have under applicable law – please review the Telelink Business Services Privacy Policy on our website.

Your consent may be revoked at any time, but please note that in this case, Telelink Business Services will not be able to continue reviewing your application.