IT Support Specialist

At Reward Gateway|Edenred, we’re driven by our culture and our mission to “make the world a better place to work.” We do this through our products and technology, supporting our 2500+ clients and their leaders to connect, recognise and engage their people.

The Reward Gateway|Edenred IT team applies technology to power our mission; enable our people to work better and wiser, and fuel our growth. We’re looking for an experienced IT Support Specialist to join the team and provide first-class support and improve our services as the business grows.

The role will be focused on providing support to users in Bulgaria (both face-to-face and remotely), ensuring our people have the tools they need, wherever they are, and whatever they need to do. We use best-in-class technology platforms and tools, including Okta, Hybrid Active Directory, Office 365, Meraki, JAMF, Intune, Atlassian and many more.

We’re excited to hear from someone who has previous experience and is looking to further their IT career. You are expected to have expertise with these or similar tools, and if you’re unsure, please apply.

This is a hybrid role that would require you to be in our Plovdiv office at least three days in a week.

Key Responsibilities:

• Delivering exceptional IT support to Reward Gateway|Edenred employees, both locally and remotely
• Managing and resolving service requests and incidents in a timely and professional manner
• Administering and troubleshooting hardware and software across a mixed OS environment (70% Mac, 30% Windows and growing)
• Provisioning and managing user accounts, access permissions, and identity solutions using Active Directory, Azure AD and Okta)
• Managing and deploying Windows laptops using Microsoft Intune and enforcing compliance policies
• Supporting and administering Microsoft 365 applications and services
• Maintaining and improving our office IT infrastructure (meeting room tech, printers, displays, etc.)
• Helping oversee hardware lifecycle management, including procurement, deployment, and decommissioning
• Assisting with IT audits, security compliance, and documentation
• Supporting the wider team with administration and integration of various SaaS systems
• Contributing to internal IT projects, process automation, and system upgrades
• Managing the Office IT infrastructure and peripherals (desk equipment, meeting rooms equipment etc )

Skills, Knowledge and Expertise:

• A minimum of 2 years of experience in a similar role
• Proven expertise with Microsoft Intune, O365 (Exchange, SharePoint, Teams), Active Directory, and other core Microsoft technologies
• Strong communication skills in English (written and verbal).
• A proactive problem-solver who can work independently and collaboratively
• Strong knowledge of Windows in a work environment (experience with macOS will be an advantage).
• Experience managing and supporting IT service tools such as Jira, Okta, JAMF, Intune, and Active Directory.
• Good understanding of networking concepts (e.g. VPNs, proxies, basic troubleshooting).
• Experience working in fast-paced, global, or SaaS-based companies is highly desirable

The Interview Process:

• An online interview with the Talent Acquisition Partner
• In-person interview with IT Support Team lead and System Engineer
• Final interview with the IT Support Team Lead and Head of IT Systems

Be comfortable. Be you.

At Reward Gateway, we encourage all our employees to bring their passion, creativity, and individuality to work. We value diverse cultures, backgrounds, and experiences because we believe that diversity drives innovation. Express yourself, join our community, and help us make the world a better place to work.

We hire BETTER.

From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways’ approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

About Reward Gateway

Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.