Senior Solutions Analyst

JOB DESCRIPTION

JOBTITLE

Senior Solutions Analyst

DEPARTMENT

IT

REPORTS TO

Head of Product Mass Market

FUNCTION CODE

7445

CLUSTER

IT

DIRECT REPORTS

–

GENERAL DESCRIPTION OF THE JOBFAMILY (IT)

Jobs in this functional discipline provide support to all IT activities within the Technology related activities

within the company. This functional discipline is involved in providing operational or technical support in

developing and operating IT strategy and solutions that deliver best offline and online experience for

customers, employees and internal stakeholders. This includes providing support to the effective and

efficient delivery of IT solutions for Odi the company do stack and the effective and efficient delivery of the IT roadmap.

Tasks also include the administration of the IT infrastructure within an organization, including the

physical network (e.g., LANs/WANs, servers, terminals) as well as server applications and software (e.g.,

PeopleSoft, Oracle).

Technology support functions typically identify, enhance and follow specific processes and procedures to

maximize the efficiencies of the IT department within Od the company ido, providing technical support to engineers and

scientists on a variety of technical tasks. This support group develops and recommends procedures and

methods and prepares technical reports and documentation, performs technical evaluations of events

to determine root cause; eventually recommending corrective action.

GENERIC DESCRIPTION OF THE ROLE

The level of the role is typically described by the following characteristics:

o This role is recognized as an expert within its own area within the organization, understanding how own

functional knowledge influences other, directly linked functional areas.

o The role has in-depth understanding of how own expertise contributes to the business and will

anticipate in updating expertise according to this.

o Provides leadership by training and/or mentoring junior staff

o The jobholder performs its job independently, maybe with guidance in most complex cases, solving

complex judgement based on analytical thought

o Jobholder typically has strong communicating skills to negotiate (internally, externally and often) at

higher levels and business leaders

o The role can be executed by a jobholder with HBO/WO more than 5 years of experience

o Typical for this role is to guide others in resolving complex issues in specialized areas based on existing

solutions and procedures

KEY RESPONSIBILITIES / RESULT AREA’S

1. Leadership stakeholder management

Align with multiple business stakeholders on what the issue/opportunity we want to solve.

Flag business requirements that are vague, or not based on clear insights. Giving feedback to

stakeholders, to have value add requirements.

2. Solution Design & Business Analysis:

Analyze and resolve high-impact problems. Provide guidance for long-term solutions. Contribute to

1/2

organizational resilience and risk management.

3. Knowledge Architecture and Transfer:

Architect and manage the knowledge framework within the organization, facilitating efficient knowledge

transfer

4. Cost & Quality assessment

Validate that the implemented solution works for organization & customers, and is cost effective

5. Requirements Gathering & Documentation

Clear and detailed business requirements that align with stakeholder needs

Ensures that the development or business process meet the expectation and solve the problems

6. Risk Analysis & Mitigation

Identification of potential risks with proposed mitigation strategies

Reduces the likelihood of project delays or failures by preparing for potential challanges

SPECIFIC SKILLS/KNOWLEDGE/COMPETENCIES

Pro to have Telecoms expertise, but not a pre-requisite