IT HELPDESK ADMINISTRATOR

WHO WE ARE:

We are dedicated to improving the access to and quality of banking services available to businesses, unlocks banking. We simplify payments and banking globally and empower businesses to grow. We are a technology business that provides a range of banking and payment services, all via one modular platform. We enable banking-as-service. A single technical integration allows businesses to access a comprehensive portfolio of banking and payments services including: IBANs, e-money accounts, FX conversion, local and international payments, card processing and digital payments.

KEY RESPONSIBILITIES:

• Provide IT support to all employees worldwide.
• Manage user and computer accounts in a Microsoft O365 environment.
• Participate in the workstation lifecycle management – automated deployment of new machines, centralized management, policies, security configurations etc.
• Collaborate with IT team members from all locations worldwide on complex IT projects and issues.
• Participate in the team’s various ongoing projects like zero-touch deployment of corporate images and applications, centralized device management implementation, BYOD policies enforcement etc.
• Microsoft O365 Security and Compliance suits rollout and integration, MFA policies setup and deployment, Automation of internal IT processes, and others.
• Oversee the process for onboarding of new hires to internal IT systems and culture.
• Enhance employee’s experience by improving existing or introducing new systems and processes.

JOB REQUIREMENTS:

• 2+ years of experience in an IT/Engineering role.
• Holistic view about Information technology – network topologies, Microsoft Active Directory Domain services infrastructure, Microsoft Entra, Intune.
• Strong operating systems troubleshooting skills (Windows 10 and macOS).
• Experience in the administration of Microsoft Windows Server, Active Directory, WDS, SCCM, Azure, Office365
• Experience managing Apple devices.
• Good understanding of networking basics like DHCP, DNS, IP subnetting, Wi-Fi technologies.
• Good hardware knowledge.
• Excellent communication skills and fluency in English.
• Bachelor’s degree in information technology or related field and/or Microsoft, Apple, Cisco, ITIL, JAMF, VMWare or similar industry certifications will be considered an advantage.

WHAT WE OFFER:

• Competitive remuneration.
• Additional extended health and dental insurance
• Preferential fitness price.
• Friendly work environment.
• Flexible working hours.
• Option to work from home.
• Free snacks and beverages in the office.
• Company events – teambuilding, parties.

If you have the required skills and experience, and you are passionate about ensuring the quality of banking systems, we would love to hear from you!