LEARNER EXPERIENCE COORDINATOR

We are a Talent Acquisition Agency partnering with a global leader in automation solutions to find a dynamic and passionate Learner Experience Coordinator. Our client provides cutting-edge automated solutions across various industries such as healthcare, finance, and logistics. As part of their Education Services department, you will play a pivotal role in enhancing the learner experience and supporting the seamless delivery of training programs.

Key Responsibilities:

Learner Support and Experience:

• Act as the primary point of contact for all learner inquiries related to training programs and LMS access.
• Respond promptly and effectively to customer and partner emails and LMS helpdesk tickets.
• Assist learners with training registration, resource navigation, and course selection.
• Gather and relay learner feedback to continuously improve training offerings.

Communication and Content Support:

• Contribute to the creation and scheduling of engaging content for Education Services’ social media platforms.
• Coordinate and distribute communication about training webinars and program updates.
• Ensure up-to-date content is maintained on the Education Services webpage.
• Assist with internal and external communication efforts related to training programs.

LMS and Administrative Support:

• Provide technical support for the Learning Management System (LMS), including troubleshooting user issues.
• Keep accurate records of learner certifications and training activities within the LMS and CRM.
• Process and manage departmental documentation and forms.
• Assist in the logistical organization of training webinars and events.
• Respond to internal requests for information about training programs.

Interdepartmental Collaboration:

• Collaborate with Technical Support, IT, and Channel Management teams to resolve learner and LMS-related issues.

Required Skills and Qualifications:

• Associate’s degree in Business or a related field. A Bachelor’s degree is preferred.
• 5–7 years of relevant experience in a similar role.
• Previous experience in data processing and/or customer service is highly desirable.
• Strong communication skills, with the ability to interact effectively with individuals at all levels.
• Proficiency with computers, including word processing, spreadsheets, and CRM systems.
• Excellent interpersonal skills and a customer-focused mindset.
• High level of integrity and professionalism.
• Ongoing commitment to improving technical skills.

This is an exciting opportunity to join a globally recognized company that is passionate about innovation and delivering exceptional solutions. If you are looking to make a meaningful impact in an educational environment, we want to hear from you!

Apply today to take the next step in your career journey.

Licensed by MLSP, license N 2651, valid from 29.10.2018