Technical Support Agent with German and English

This is your job:

• Analyze and promptly respond to customer queries related to the client’s platform.
• Develop expertise in our systems, evolving into a “Bot Builder.”
• Collaborate closely with cross-functional teams, including Customer Success, Product, and Engineering.
• Contribute to shaping and enhancing customer support processes.
• Perform translation activities between German and English for website, product, and knowledge base localization needs.
• Dedicate yourself to finding solutions to problems and proposing improvements to elevate the overall customer experience.

Your qualifications:

• 1-3 years of experience in a customer-facing technical support role, preferably in the tech industry, with SaaS experience considered a plus.
• Strong background in a software environment.
• Fluency in both English and German.
• Effective collaboration skills and a supportive mindset for team members.
• Proven ability to troubleshoot technical problems, find solutions to customer issues, and articulate complex solutions in written communication.
• Agility to thrive in a fast-paced environment, quick learning ability, and adaptability to changes in the product.
• Monitoring project progress and anticipating potential roadblocks.
• Desirable: Basic understanding of Javascript and/or Typescript.

Organizational information:

• All applications will be treated in strict confidentiality
• Please note that only shortlisted candidates will be invited to an interview