Operations Assistant

Are you passionate with a desire to deliver world-class products?

hedgehog lab is a global technology consultancy and we are on a growth trajectory. We are looking for an Operations Assistant, based in Bulgaria, who thrives in an environment where expertise, curiosity, and impact converge. If you’re ready to help shape the future and create digital products that leave a lasting legacy, we’d love to hear from you.

While we have always been about premium digital experiences, to deliver the ambitious product roadmaps of our current customers (who consist of some of the biggest FTSE 100 & Fortune 500 companies) we need to take our skills & the team to the next level to deliver a world-class service. We would love for you to come on that journey and help us do some award-winning work.

Why hedgehog lab?

Ranked #1 globally for mobile app development on Clutch

We work with clients of all sizes, from startups to FTSE 100 companies across a range of sectors. If you want to build your portfolio, this is the place to do it. Check out some of our past client work here.

A transparent and open company culture based on trust, where politics is shunned and everyone works as a team.

Our People are our greatest asset, and we are so proud to have been certified as a Great Place to Work, as rated by 91% of our business.

We’re a fully Flexified Employer, certified by Flexa. We know a one size fits all approach doesn’t work for everyone, we work with our employees to establish a model that benefits both parties.

The Opportunity:

Our Mission:

To become the most respected global digital product consultancy by digitally crafting a better world.

Your Mission:

To maintain, optimise and support the core operational platforms and processes that ensure our delivery and commercial functions run like clockwork.

Aims:

Maintain clean and consistent data across our core systems (Kantata OX, HubSpot, Jira, Bamboo).

Provide timely and insightful operational reporting and analysis.

Support resource and contractor management to align with delivery and project needs.

Enable efficient onboarding of clients, team members, and contractors.

Measure of success:

High data accuracy across tools.

Smooth onboarding experiences for contractors and employees.

Well-structured reports and dashboards delivered to stakeholders.

Efficient coordination between resourcing and delivery.

Day to day:

Maintain operational hygiene across Kantata OX, HubSpot, Jira, and Bamboo through regular audits and updates.

Track and enrich lead data within HubSpot and support the commercial team with CRM insights.

Monitor pipeline performance and sales trends, supporting business development reporting.

Coordinate and maintain resource plans and leave tracking in line with project demands.

Oversee contractor onboarding, including documentation, system access, and project alignment.

Manage contractor records, ensuring contracts, invoicing, and procurement processes are up to date.

Assist with client onboarding, supporting project setup and documentation accuracy.

Create and deliver reports on operational KPIs, resource utilisation, financial trends, and project health.

Support governance cadence, ensuring internal and client reviews are scheduled and documented.

Contribute to ongoing process improvement by recommending tools and methods that enhance efficiency.

Growth/Development opportunities:

Deepen expertise across key business platforms and systems.

Gain cross-functional exposure with delivery, commercial, and leadership teams.

Build skills in reporting, analytics, and operational strategy.

Play a key role in enabling operational excellence across a global organisation.

About you:

Experience in operations, data management, or project coordination, preferably in a digital or agency environment.

Comfortable working across multiple tools – Kantata OX, HubSpot, Jira, Bamboo, and Google Sheets.

Organised, proactive, and confident communicating with stakeholders across departments.

Able to spot and solve inefficiencies in process and data.

Enthusiastic about delivering a great experience for team members, contractors, and clients alike.

Our interview process:

Stage 1️⃣ – 30 minute call with a member of our People team

Stage 2️⃣ – 1 hour interview with our Head of Operations

What We Offer:

20 days paid holiday including bank holidays. Work-life balance is very important to refresh and ensure you are fully rested

MultiSport is an employee benefit program that grants you an access to hundreds of different gyms, studios and swimming pools in whole Bulgaria.

Flexible working environment. We understand that not one approach fits everyone. Whether they are working from the office or home we fully support our team.

A transparent and open company culture where politics is shunned and everyone works as a team.

We encourage continuous learning and development. Each team member has an Annual Learning & Development budget and 4 days which renew every year to help them grow

Annual Wellbeing budget (inclusive of 2 paid wellbeing days). This is for everyone to spend on anything they might enjoy that helps them relax and switch off.

Mental health support with free therapy sessions via Spill. Mental health is extremely important to us. Our partner Spill is a Slack-integrated therapy app available to all our staff at no extra cost