SysAdmin / Onsite Computer Technican

We are looking for SysAdmin / Onsite Computer Technican to work for a superb product company

What you will be doing:

Serve as the first point of contact for customers/employees seeking technical assistance.

Perform troubleshooting and provide the best solution based on the issue and details provided by customers

Install and setup the end user’s workstation environment

Direct unresolved issues to the next level of support personnel

Document and Record events/problems and their resolution in logs and KBs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements in internal procedures

Job Requirements:

1  year+ of IT Support experience using an enterprise-level Help Desk/IT ticketing system.

Experience in working with Microsoft Active Directory Users and Domains environment (+ ADFS)

Proven experience and problem-solving abilities in Microsoft Windows 10,11 O.S and MS Office 365

Experience with SharePoint, OneDrive, and other Microsoft Online Tools – permissions and general administration.

Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM

Familiarity with client-based VPN technologies and concepts

Ability to work independently and handle multiple and varied requests under pressure

High-level English – Read/Write/Speak

Gamito is a licensed recruitment agency under number 1820/16.12.2014 with free-of-charge services to the candidates.

Guidance and onboarding will be provided.

Regular Bulgarian working hours with flexible time and an excellent social package