IT Application Support Specialist – Dynamics 365

At Manpower Bulgaria, we believe in continuous growth, operational excellence, and fostering a collaborative environment. If you’re passionate about IT support and want to be part of a team driving digital transformation, we’d love to hear from you!

About the Role:

Are you looking for an opportunity to grow your career in IT within a dynamic and forward-thinking company? Manpower Bulgaria is on a mission to transform our Information Systems (IS) landscape, and we’re seeking a highly motivated IT Application Support Specialist to join our team. This role will play a crucial part in ensuring the smooth operation of our enterprise applications, with a primary focus on Microsoft Dynamics 365.

What You’ll Do:

• Be the first point of contact for users experiencing issues with Dynamics 365.
• Provide technical support and troubleshooting to ensure smooth application performance.
• Manage user access and execute routine maintenance activities.
• Escalate complex technical issues to the appropriate teams and collaborate on solutions.
• Ensure adherence to ITIL best practices for IT service management.
• Work closely with different business units to understand their needs and provide tailored support.
• Maintain and update support documentation and knowledge base materials.

What We’re Looking For:

• Education & Experience:
• Bachelor’s degree in IT, Computer Science, or a related field
• Proven experience in supporting Microsoft Dynamics 365 applications.
• Familiarity with ITIL principles and best practices.

Technical & Soft Skills:

• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Fluent in English (written and spoken).
• Customer service mindset with a proactive approach.
• Ability to work both independently and within a team.
• Experience in a multinational environment is a plus.

Bonus Skills (Nice to Have):

• Microsoft Dynamics 365, ITIL, or related certifications.
• Experience with ServiceNow (SNOW).
• Knowledge of Microsoft Power Platform.
• Familiarity with Azure cloud services.

Only shortlisted candidates will be invited for an interview.

Manpower Bulgaria is an Equal Opportunity Employer and considers applicants for all positions without regard to gender, marital status, national origin, age, creed, religion, race, color, ancestry, sexual orientation, physical or mental disability.

Manpower Bulgaria has License № 2033 / 20.04.2016 for providing human resources service.