Technical Support Professional with French or German

Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and must demonstrate an excellent customer-facing skillset.

You will support the EMEA Sales & Technical Operations team, by delivering reliable technical support and training services to Milestone Business Partners and empowering the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.

We are now looking for a Technical Support Professional with French or German in Sofia, Bulgaria (hybrid mode of work).

Your primary responsibilities are:

• Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude
• Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
• Serve as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner
• Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system
• Provide timely & accurate status updates to customers and relevant internal stakeholders
• Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies

What you bring: 

A crucial part of success is your eagerness to deliver a high-quality service and passion for resolving technical issues and help with technical questions. Furthermore, we hope you see yourself in below:

• Experience from a similar position
• Experience providing technical support for external clients
• IP Network knowledge
• Storage technologies knowledge
• Remote troubleshooting skills
• Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies
• Fluency in English, both written and verbal.
• Fluency in German or French, both written and verbal.

The Team:

Milestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

Milestone People-First Benefits:

• Hybrid-friendly/flexible way of working
• Competitive salary and benefits
• 25 days vacation
• Employer covered luxury health and dental packages
• Best Doctors Insurance
• Public transport card sponsored by us
• Employer sponsored mobile phone and telecom subscription
• Compliments gift card
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program supporting mental health with Mindromeda
• Dedicated employee learning and trainings budget

At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people-first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like a home away from home. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career