IT Support Specialist

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for IT Support Specialist to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

What you’ll do:

• Support current corporate IT infrastructure – desktop and laptop systems with MS Windows operating systems and applications.
• Work with technical customer service or development staff to resolve recurring problems and issues with applications and/or products.
• Research and development in corporate IT infrastructure and integration of new applications.
• Support of new projects related to corporate and production IT infrastructure.
• Troubleshooting and fault rectification related IT infrastructure – desktop and laptop systems, operating systems and applications, servers.
• Produce documents related to corporate IT infrastructure and its projects.
• Software and hardware upgrade of corporate IT infrastructure desktop and laptop systems and applications.

This role is perfect for you if you have: 

• Experience with Microsoft products (Windows 10/11; Office О365; Entra; Intune; Exchange)
• Experience with Jira and Manage Engine products
• Experience with Windows Server 2016-2019
• Experience with support and troubleshooting of LAN networks
• Understanding of TCP/IP, VPN, DHCP, DNS
• Fluent English and team-player skills
• Able to multi-task while listening to the caller, documenting in the case management system, and/ or researching the solution to the caller’s issue.
• Experience with Active Directory, Virtualization (Hyper-V preferred), Windows Server 2012 – 2019 or Debian, any sort of Databases, VoIP technologies – will be considered an advantage

Why you should join myPOS:

• Vibrant international team operating in hi-tech environment
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Refer a-friend bonus as we know that working with friends is fun
• Annual individual training and development budget
• Teambuilding, social activities and networks on a multi-national level

What we offer:

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 200 BGN per month
• Onsite fitness, bowling, and relax areas (Varna) or free of charge Multisport card (Sofia)
• Free coffee, snacks and drinks at the office

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, we want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

Apply by filling in the form below and send your CV in English!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!